Cam I Am

Yesterday I decided to complain to a manufacturer of a couple baby gates that we had bought over the last 1 1/2 years.   I don’t usually complain to companies (normally I grumble to my wife about them), but I felt that I needed to tell Learning Curve what I thought about there “The First Years” baby gate..

Here’s what I wrote:

In the past 18 months, I have purchased two of your “Everywhere Gate” for our home. We bought them because we didn’t want our two toddlers climbing up or down the stairs. I have to say that I am EXTREMELY disappointed with this product. About 2 months ago, one of the gates (that we had for only 3 months at that point), broke. It seems that the mechanism inside the top part gate that allows you to adjust the width and lock it broke. I had to open it up to “super glue” it back together. The second gate has been fine (we’ve had it for 18 months now), but the mounting hardware has broken. I’ve had to make a temporary mounting bracket out of wood just so that we can still use it. We’ve bought many “The First Years” products over the past several years, but I have to say that the quality of these gates is not what I expect it to be. I bought these gates to keep my kids safe, but I feel that they are not doing there job. If you could contact me about this I would appreciate it.

 I wrote that mostly expecting a “very sorry but there isn’t anything we can/will do”.  The last time I remeber complaining about a baby/childrens product was in 2001 when we bought a crib at Sears made by Storkcraft.  One part was completely broken in the box.  Storkcraft did replace the part without a problem or charge to me.  Surely that wouldn’t happen again!

Well, I checked my e-mail this morning and I had a reply.

Cameron,

 Thanks for your inquiry.  The First Years gates carry a one-year warranty on them & we do have some replacement parts for our Everywhere gate Y4996. 

Please refer to your instruction manual to get the exact name of the part that broke.  Once you get that email us back with that plus, your name, address, and phone number.  If we have the part available we would be more than happy to send it out with our compliments.  The adjustment buckle that you are also having problems with is a non-replaceable part.  If you have a receipt stating it was purchased in the last year please let me know and I can advise further. 

Regards,

Consumer Services

Wow…  I’m impressed..  now I just need to find the receipt for one of those gates.. 

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