Comments on: Cable Guy Stories: Me vs. Telus Tech

By: kabl kraqhed

kabl kraqhed — Mon, 21 Sep 2009 19:35:00 +0000

i’ve been in cable / dsl and phone and inet as a supe/ trainer and troubleshooter.
i’m with you on this .. it’s understandable to be frustrated by another person’s actions and another thing to overcome some other techs lack of consideration and professionalism ..
did he really get it working they’re way ,, sure/maybe

did it take him almost twice as long ?.. maybe..

did you learn a new way to resolve the problem so that in the future , if someopne asks for your help ,, you can treat the next guy better than you were treated?? probably…
in the long run you treated your customer the best way you knew how, right?!

bottom line .. letting some other tech get under your skin, just give easement for it to happen again..
a simple rule that i learned in the business .. never trust customer , just do everything you can to your own highest standard,, just watch out for when you walk out the door for the last time..

good luck in the biz

By: jamrock

jamrock — Wed, 12 Nov 2008 14:00:43 +0000

Ive been installing cable/phone/internet for 2 years and i’ve seen enough to know that this TELUS tech was lazy and incompetant. You never walk away from a job for one, and for two you have to be able to work around other company’s equipment. I wouldn’t worry about him or anything he said, but you should have exhausted all resources before leaving the house.

By: Mike Grediagin

Mike Grediagin — Mon, 01 Sep 2008 06:36:09 +0000

I’ve only been working cable for a year now, coming from construction. I’m amazed at some of the compatability issues that you run into on the job. I work in Alaska and we’re trying to get as many subscribers logged onto our digital phone as possible (for various reasons)

At any rate, from a purely construction standpoint I miss the days of making everything look perfect. Which is to say I sympathize with the frustration of having to leave a job less professional looking than you’d like.

Mostly I guess this is just me saying I know where you’re coming from.

By: Cameron

Cameron — Wed, 12 Mar 2008 19:26:27 +0000

In a follow-up response to this post, the customer hasn’t cancelled anything at this point (to my knowledge)..

It is too bad that the Telus tech probably won’t read this..

Maybe I wouldn’t want his response anyway…

By: jules

jules — Mon, 18 Feb 2008 13:37:10 +0000

It’s too bad that the TELUS tech and the customer can’t read about *your* side of the experience here. What a well put together and empathetic article you’ve put together.

I’ve had lots of different houses, bad wiring, bad internet, interference from everything (including the cat)…. It’s still the wild west to some extent when trying to get onsumer technology to work….. and of course, everyone thinks they are experienced

Best luck in future installs.

cheers,
jules