Feb 17 2008
UPDATE: Product Complaint: The First Years
About a week ago, I wrote a post about my complaint about a couple of baby gates under the brand name “The First Years”
Well, things have progressed nicely there..
First, they are sending me two sets of the hinges that were broken at no cost..
But the second part is even better. If though I can’t find the original receipt for either of the gates, they are sending a new gate to replace the one that has internal parts that I broken! I had to find some information for them and send them another form of proof that I actually had the gate, but they are replacing it.
I am impressed when companies that manufacture/sell products for kids stand behind them and do whatever it takes to make the customer happy.
Too bad that companies rarely do it for products for adults..
Just an update..
Last week the parts and the new baby gate arrived. Everything works properly (ie. there are no broken parts)..
I’m satisfied with the end result!