Mar 13 2008
The Incompentance of Telus
I just got off the phone with Telus. I cannot believe how much they can screw up a simple task.
In early January, I switched phone providers from Telus to Shaw. We transferred our number over and everything seemed to go well. Since I do this for work all the time, I thought that it would be another simple transfer.
Apparently not.
Last month, we got another bill from Telus for around $139.00. They tend to bill a month in advance, so my wife called them and asked what’s going on. She was assured that the situation would be taken care of and that the next bill would reflect our final amount owing. Great! All taken care of!
Apparently not.
I come home today and find another Telus bill. Great! We can finally pay off the true amount owing! I open it. Amount owing: $210.
What the hell? So I call them again! I go through their extremely annoying voice-activated menu system on the phone and eventually get a person on the end. She answers in the typical way, asking how she can help me.
I tell her that I got my bill… and I shouldn’t be..
She seemed quick enough to react, put me on hold for a couple minutes, and then comes back to say that it is taken care of and that the next bill I receive will be corrected.
I wouldn’t think that a task such as finalizing and closing an account would be so difficult. It’s very frustrating to deal with a company that you have no desire to do business with..
We’ll see what happens with the NEXT bill.. 
[...] in March, I posted my experience with their billing department trying to bill me for service two months past I had switched over to Shaw Digital [...]