May 17 2008
Limited “Unlimited” Surfing?
A couple months ago, I changed some of the “extra” options that I had on my City Fido plan. I upgraded to a bundle that included “unlimited” surfing on my phone.
I don’t have an iPhone, or other smart phone. I have your average Sony Ericsson Z550. I don’t need all the bells and whistles, Bluetooth aside. But I thought that it might be nice to do a little surfing here and there during the day, without paying 5 cents per kilobyte.
It’s worked out great.. Everyday, I’d go a local radio stations site, look at the news (and enter my bonus code of the day!), and that’s about it..
Yesterday, I got a text message.. Here’s what it read:
Important Fido info: Additional charges of $28.20 for usage not included in your unlimited surfing option have been incurred. Please call us to resolve
That’s interesting.. When I spoke to the representative at the time I ordered it, she said that I could use it for any site that I wanted, as long as I was using a Fido issued phone, and not using it as a modem for a laptop. I had not deviated from what I was initially told..
I called Fido and got an indifferent rep on the phone. I asked her what exactly I had done that wasn’t covered.
This is when the truth comes out.. It’s good to WAP sites only. That was never mentioned. I wouldn’t have gone to my favourite news page..
So, I got her to reverse the charges and put a block on the account so that I don’t go to any non-approved sites..
How is unlimited limited? 