Cam I Am

Telus just keeps giving me more and more fodder to talk about!

Back in March, I posted my experience with their billing department trying to bill me for service two months past I had switched over to Shaw Digital Phone.  

Well..  they called me again in the last week..

I answered it, and they confirmed that I was me.  Then they asked me if I was still with their service..

Umm.. shouldn’t they know? 

I said no..  I had switched to Shaw.  The guy on the phone had me confirm two more times that I was no longer with them.   He sounded very puzzled.  Eventually he thanked me for my time and hung up.

At no time during this phone call did I mention that I worked for Shaw and had no intention of switching back.  That being said, at no time did he even ask if I wanted to switch back!  He took no opportunity to see if I was having problems with my new service.  He didn’t try to find even a remote possibility of me wanting to switch back to them..

How can Telus try and retain/capture market share if they don’t ASK the customer if they want it.  One of the very basic fundamentals of marketing is to ask the customer if they would use/try your service/product!

In the end, I stood there with the phone in my hand..  amazed..  or dumbfounded..  I still haven’t decided..

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