Cam I Am

Recently, we went to The Keg in Maple Ridge and Milestones in Langley and had two completely different customer service experiences.

At The Keg, my wife and I ordered our dinners both with mashed potatoes. When we got our dinner, the first thing I noticed is that the potatoes looked like someone had put fake vomit on our plates. We tried them and the tasted like glue. We told the server and he said he would replace them. A few minutes later, he returned with a new serving of potatoes, but they must have been from the same batch. They were awful. Once again, we told our server who offered something else. I said that I’d take a baked potato and my wife declined anything else.

We’ve been there countless times, so we know exactly what to expect.. Usually the food is very good, but not time. The Keg offered no apology or compensated in any other way. I even told the manager on the way out that we weren’t very happy, and they said that they’d check into it, shrugged their shoulders, and left it at that. Overall, we weren’t impressed with how it was handled.

About a week later, we went to Milestone’s. We ordered our food, and when it arrived, everything looked great. My wife ordered her favourite dish from there and was looking forward to having it. She tried it and thought that it tasted different, like there had been a change in the recipe. We told the server who immediately offered to get a new plate of food. The server was very quick with a new plate and my wife tried again. Still the same. The manager came over to check in things and we told him that it still tasted funny. He told us that they had recently changed suppliers, but the recipe should still be the same. Then he took care of part of the bill for us.. We left there satisfied with the service.

We don’t usually complain about food in restaurants at all.. But these are two cases where something was not right with the food and two very different responses. We definately will return to Milestone’s in Langley again. The service is always outstanding. As for The Keg…. Yeah… We’ll probably go back again…

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